Overview
Welcome to PK Game ("we," "our," or "us"), operated at pkgame.site. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, download, or play the PK Game application on any platform.
Key Summary: We collect only what we need to deliver the best PK game experience. We do not sell your personal data to third parties. You have full rights to access, correct, or delete your information at any time.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. By accessing pkgame.site or creating a PK Game account, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
This policy applies to all information collected through our website (pkgame.site), mobile and desktop applications, social media pages, marketing communications, and any related services, sales, or events.
Information We Collect
We collect information you provide directly, information collected automatically when you use PK Game, and in some cases, information from third-party sources.
2.1 Information You Provide
- Account Information: Username, email address, password (hashed), date of birth, and profile picture when you register for a PK Game account.
- Payment Information: If you make in-app purchases, billing details are processed by our secure payment partners (Stripe, PayPal). We do not store your full card number.
- Communications: Messages you send to our support team, feedback forms, survey responses, and community posts.
- Profile Data: Your PK Game display name, avatar, bio, clan/guild membership, and any optional information you add to your public profile.
2.2 Information Collected Automatically
- Device Information: Device type, operating system version, hardware model, unique device identifiers, and mobile network information.
- Usage Data: Pages viewed, features used, PK game match history, session duration, click paths, and in-game actions.
- Log Data: IP address, browser type, referring/exit pages, date/time stamps, and error logs.
- Location Data: General geographic region (country/city level) inferred from your IP address. We do not track precise GPS location.
- Cookies & Tracking Technologies: As described in Section 5 below.
2.3 Information from Third Parties
- Social Login: If you connect via Google, Facebook, or Apple, we receive basic profile info (name, email, profile photo) permitted by your settings on those platforms.
- Analytics Providers: Aggregated, anonymised insights from platforms like Firebase or Amplitude to improve PK game performance.
- Anti-Cheat Systems: Behavioural signals from our fair-play partners to detect and prevent cheating in PK game matches.
Note: You can choose not to provide certain information, but this may limit your ability to access some PK Game features or participate in tournaments.
How We Use Your Data
We use the information we collect for the following purposes, always in accordance with applicable law and this Privacy Policy:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Authentication | Email, password, username | Contract performance |
| Deliver PK Game Services | Usage data, device info, match history | Contract performance |
| Matchmaking & Ranking | Match results, skill ratings, gameplay stats | Contract performance |
| Process Payments | Billing info (via payment partner) | Contract performance |
| Customer Support | Name, email, communications | Legitimate interest |
| Security & Anti-Cheat | Device IDs, IP, behavioural signals | Legitimate interest |
| Analytics & Improvement | Aggregated usage data | Legitimate interest |
| Marketing & Updates | Email, preferences | Consent (opt-in) |
| Legal Compliance | As required by law | Legal obligation |
We will never use your personal data for purposes incompatible with those listed above without first obtaining your consent or establishing another lawful basis.
Data Sharing & Disclosure
We do not sell your personal data. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating pkgame.site, such as cloud hosting (AWS/GCP), email delivery (SendGrid), analytics (Firebase), and payment processing (Stripe). All providers are contractually bound to handle data securely and only for specified purposes.
- Other PK Game Players: Your public profile information (username, avatar, rank, win rate) is visible to other players as part of normal PK game matchmaking and leaderboard features.
- Business Transfers: If PK Game is involved in a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
- Legal Requirements: We may disclose your information where required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of PK Game, our players, or others.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
Important: We never share, rent, or sell your personal information to advertisers, data brokers, or marketing companies.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your PK game experience, analyse usage, and deliver relevant content.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security tokens, account authentication | Session / 30 days |
| Functional | Language preferences, game settings, UI customisations | 1 year |
| Analytics | Understanding how players interact with pkgame.site to improve performance | Up to 2 years |
| Marketing | Tracking effectiveness of PK Game promotions (only with consent) | 90 days |
You can control cookies through your browser settings or our Cookie Preferences centre (accessible in the footer). Note that disabling essential cookies may prevent you from logging into your PK Game account.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: Data is retained for the life of your PK Game account plus 90 days after deletion, to handle any disputes or final billing.
- Match History & Stats: Retained for up to 3 years to maintain leaderboard integrity and tournament records.
- Support Communications: Retained for 2 years after ticket closure.
- Payment Records: Retained for 7 years as required by financial regulations.
- Log Data: Automatically deleted after 12 months.
- Marketing Consent Records: Retained until you withdraw consent plus 3 years for compliance evidence.
When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with you personally.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We honour these rights for all PK Game players globally, regardless of local legal minimums.
Right to Access
Request a copy of all personal data we hold about you and your PK game activity.
Right to Rectification
Correct inaccurate or incomplete information in your PK Game account at any time.
Right to Erasure
Request deletion of your personal data ("right to be forgotten") subject to legal retention requirements.
Right to Restriction
Ask us to restrict processing of your data while you contest its accuracy or object to its use.
Right to Portability
Receive your data in a structured, machine-readable format to transfer to another service.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications.
Automated Decisions
Request human review of any automated decisions (e.g., anti-cheat bans) that significantly affect you.
Right to Withdraw Consent
Withdraw consent for marketing or optional data processing at any time without affecting past processing.
To exercise any of these rights, email us at privacy@pkgame.site or use the Data Request form in your account settings. We will respond within 30 days. Identity verification may be required before processing your request.
Children's Privacy
PK Game is not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@pkgame.site. If we discover that a child under the applicable age has provided us personal data, we will delete such information promptly.
Parental Notice: Players aged 13–17 may use PK Game only with verified parental consent. Parents can request review or deletion of a minor's data at any time.
Data Security
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:
- Encryption: All data transmitted between your device and pkgame.site is encrypted using TLS 1.3. Passwords are hashed using bcrypt with per-user salts.
- Access Controls: Strict role-based access; only authorised personnel can access personal data on a need-to-know basis.
- Infrastructure Security: Our servers are hosted in SOC 2 Type II certified data centres with 24/7 monitoring, intrusion detection, and DDoS protection.
- Regular Audits: We conduct quarterly penetration testing and annual third-party security audits.
- Breach Response: In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR and applicable laws.
While we strive to use the best commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your PK Game account and enable two-factor authentication.
Third-Party Links & Services
pkgame.site may contain links to third-party websites, services, or social media platforms (Discord, YouTube, Twitter/X, etc.). This Privacy Policy does not apply to those third-party sites.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of any third-party site you visit from pkgame.site.
Third-party SDKs integrated into PK Game (advertising, analytics, social login) may collect their own data subject to their own privacy policies. A list of our current third-party data processors is available upon request at privacy@pkgame.site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address.
- Display a prominent in-game notice for at least 30 days after the change.
- For significant changes affecting your rights, request renewed consent where required by law.
Your continued use of PK Game after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
Version History: All previous versions of this Privacy Policy are archived and available upon request to privacy@pkgame.site.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team:
- Email: privacy@pkgame.site
- General Support: support@pkgame.site
- Website: pkgame.site
- Response Time: We aim to respond to all privacy requests within 5 business days and resolve them within 30 days.
HAVE A PRIVACY QUESTION?
Our dedicated privacy team is here to help you understand your rights and manage your PK Game data.